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Shipping policy

Last updated: August 8st, 2025


This policy outlines our shipping and returns procedures, designed to ensure clarity and fairness for our customers in Aotearoa, New Zealand.


Returns Policy

  • Change of Mind:

    • In accordance with the guidelines provided by the Ministry of Business, Innovation & Employment, OXYENERGY is not obligated to provide refunds for purchases where you have simply changed your mind.

    • We strongly encourage customers to carefully consider their purchases before completing them.

    • To assist you in making informed decisions, we offer in-store consultations with our staff. Please contact us to schedule an appointment to discuss your needs and receive expert advice on our products. Please click on the following link to book a visit: https://oxyenergy.co.nz/pages/contact


  • Faulty Products:

    • If a product purchased from OXYENERGY is found to be faulty, we will provide a remedy as required by the New Zealand Consumer Guarantees Act 1993. This may include repair, replacement, or refund, depending on the nature of the fault and the circumstances.

    • It is very important that you contact us as soon as you find out that the product is faulty.




Shipping Policy

  • Shipping Options and Delivery Times:

    • New Zealand Deliveries

      FREE delivery within New Zealand on all orders over $80 NZD.

      For orders under this amount, postage is just $7.99

      For most destinations within New Zealand should be with you within 2-5 working days. For rural addresses, please allow for an extra 1-2 days for delivery

      We do not deliver to PO Boxes or Private Bag addresses. 

    • Australian Deliveries

      FREE delivery within Australia on all orders over $90 NZD.

      For orders under this amount, postage is just $9.99 NZD.

      Please allow approximately 2 weeks for deliveries to Australia.

      We do not deliver to PO Boxes or Private Bag addresses. 


  • Order Tracking:

    • Upon shipment of your order, you will receive a tracking number via email.
    • This tracking number can be used to monitor the progress of your delivery through our website or the courier's website.




Important Notes:

  • This policy is governed by New Zealand law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

  • We aim to provide accurate and up to date information, and to provide the best possible service to our customers.



Contact Information:
If you have any questions or require further assistance regarding our logistics and returns policy, please contact us at +64 0273355727 or e-mail us at 
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